Refund Policy

Our return promise

We want you to feel confident about your Callixe purchase. Eligible products may be returned within 90 days of delivery. The item should be returned with its original accessories and packaging whenever possible.

Starting a return

Email support@callixe.com with your order number and the reason for your return. Our support team will provide return instructions and the correct return address. Please do not send an item back before contacting us.

Refunds

After the returned item is received and inspected, we will notify you about the approval status. Approved refunds are sent to the original payment method. Your bank or card provider may require additional processing time.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days and include clear photos. We will review the issue and arrange an appropriate replacement or refund.

Non-returnable items

• Gift cards and final-sale products
• Items damaged through misuse or normal wear
• Products returned without prior authorization

Questions

For return help, contact us at support@callixe.com or call +1 (669) 200-1586.